Frequently Asked Questions
It doesn’t matter if you are new to online casinos, or you are a veteran, you may have questions regarding different aspects of online gambling. On this, you may find several questions and the answers to them. Hopefully, you are going to find what you need, otherwise, feel free to contact us. Experiences show that online casino Canada players often ask a question about joining, depositing, withdrawing, and about what kind of free bonuses they can pocket in online casinos. This page addresses these questions, so you should check it out.
Among the several issues addressed on this FAQ page, you can also find answers to your questions regarding safety, legal matters, and miscellaneous matters.
What do I need in order to play at an online casino?
As you may expect from the “online” expression, you will need at least a computer with an Internet connection. Most online casinos don’t express any kind of hardware requirement, but a fast internet connection (from 5 Mbps it’s ok), and a fine machine (it should run Windows XP properly at least) is a must. For live dealer games, you should have a very good connection and machine. But, if you don’t have a computer, you can use your smartphone or tablet as long as you have the Internet.
How can I “actually” play?
There are two ways to use these online casinos: open in the browser or download the client. Generally, the online casino download is the best solution if you want to play independently from your browser version; also, the client offers the widest range of games. The in-browser casino games are the so-called “instant play” versions. These also look nice, and you can perform all related action (depositing, withdrawing, claiming bonuses, etc.) in your browser. The desktop browser versions use Flash, while the online casino mobile versions are HTML5 based ones.
What do I need for registering?
Basically, most casinos let you play free versions of the popular games without registration. In case you plan to play for real money, you will have to register. Online casino registration is quite simple: at first, you have to enter your email address, a username, and a password. You may be asked to input additional information, such as your full name and address. In several cases, the online casino might ask a mobile number, where it can send a verification SMS. The best online casinos for Canadian players support the so-called cross-play feature, which means that you can use the same password and username on every device you have: desktop client, browser or mobile.
Is it possible for Canadian online casino gamers to join and enjoy non-Canadian online casinos?
Most of the top ranking online casinos are available for Canadian players. To make sure you are playing at a legally operating casino, check the chose casino’s FAQ or Terms of Service. There is a list of recommended online casinos for Canadians.
Are online casinos available on weekends?
Yes, every online casino game is available 24/7. However, for depositing and withdrawing, you have to count business days, so weekends and holidays are excluded from such dealings.
Is there a place to learn how to play?
There are many places where you can learn to play online casino games. We have guides and reviews if you care to look, and in case you are in need of strategies, you can them too. The top online casinos also grant you the option to play their games for free in practice mode.
How can one deposit money to an online casino?
There are several ways to do so. You only have to deposit real money to any casino if you want to play for real money. We suggest that you shouldn’t do it if you are not familiar with the casinos rules and terms; also, familiarizing yourself with the online casino games would be useful too. In case you plan to deposit you can use the normal methods: pay directly with your Visa or MasterCard. There is a menu in every online casino where Canada gamblers can deposit CAD, so there is no forex conversion fee. A few casinos accept deposits made with direct bank transfer too. Most of the online casinos you may encounter grant the option to use third party payment options, so-called e-wallets, like Neteller, Skrill, and a few others. These are two-ways solutions, as you can withdraw to them too, then send your money to your bank account. There isn’t much online casino that accepts PayPal, though. At online casinos, deposits made with credit or debit cards and e-wallets are instant, while the other methods have a few days of processing time.
How can I withdraw winnings from an online casino, and how long it takes?
As a general rule, the online casinos that accept players from Canada all require the player to make a deposit before withdrawing anything. Also, there is another quite common rule: you will be able to withdraw the way you deposited. In most cases, that’s why to suggest that players should make deposits using e-wallets, those are a hundred percent sure to be supported for depositing and withdrawing. Real money players can only withdraw winnings made with real money: if you received bonuses, you have to meet the wagering requirements to be able to withdraw the bonus and the winning made from them. In some casinos, you can withdraw money to your credit card directly, and there are also bank transfer option, and even you could have a check from a casino if that’s what you like. Withdrawing is a simple process, however, at your first withdrawal, you may be asked to provide the casino with documents to prove your identity. When that’s done, it takes usually 2-3 business days for the money to land on your chosen payment solution account. For high-rollers and VIP rollers, online casinos also offer 24 hours’ withdrawal.
What kind of documents a casino may require from me?
You will have to prove your identity and address. For this, you will have to send in a scanned photograph ID document (drivers’ license, passport), you have to provide copy of a utility bill proving the address, and if you made a deposit using a credit card, you have to scan both sides of it and send in (with sensitive information censored, but your name have to be on it).
What casino bonuses can I expect as a Canadian player?
Usually, the online casinos grant the same bonuses to all players, except if you are from Canada, you receive the bonus money in the Canadian dollar. Basically, there are two types of bonuses: deposit bonuses granted in bonus credits, and freebies like free spins on slot games.
How does deposit bonuses work?
Almost every time you made a deposit you can claim a bonus. These, in most cases, are match bonuses. They grant you different percentage of the deposit you made. For example, the welcome and new-player bonuses are 100% matches (so you deposit $250, you get $250 bonus credit), and later on, the match rates change, however, the minimum seems to be 25%. There are weekly deposit bonuses too, and in a few online casinos, there are monthly promotions. Loyalty levels also grant some deposit match bonuses for real money players.
What are free spins?
There are many cases when online casinos offer their players free spins instead of money bonuses. These are free “tokens” you can use on selected online slot machines. With using free spins, you can win, while you don’t have to use your money. Winnings made from free spins often added directly to the real money balance, but there might be wagering requirements set.
What is a play-through requirement?
It’s a multiplier which is different for almost each casino. This is the number that depicts how many times you have to wager the amount of bonus you get. e.g.: let’s say you get $10 bonus credit, and the online casino has a 20x wagering requirement for this bonus. This means you have to wager credits worth $200 in order to withdraw the winnings from this bonus. The wagers made with real money and the bonus money count towards this number. Watch out, though: some online casinos have different rules, such as you have played the bonus and the deposited amount to unlock the winnings. In the reviews, we made from each casino, we clearly state these requirements, so you can start with the required knowledge.
Are the online casinos safe for Canada players?
Gambling and nowadays especially online gambling is a highly-regulated business. Every online casino has to have a license from different governmental bodies, and they also have to comply with strict rules and meet different requirements. It’s safe to say that the online casinos we have on this site for Canadian players are all safe, legally operating entities.
Are these online casinos secure?
Since there is money, and information at risk, the casinos always have high-standard security measures in effect. Most casino game providers create secure games, and the casino operator implements all kind of security features, such as two-step login, highest SSL and so on.
And what about the games? Aren’t those triggered or fixed?
No, the online casino games use random number generators. These RNGs are stored on secured and sealed servers and no tampering is possible due to the high security. It doesn’t matter if you play for real money, or you are just practicing, you have the same chances. The random numbers and luck have a role in your win-lose ratio.
If I encounter troubles or I feel I have been cheated, where can I go for help?
As a first step, you should get in touch with the online casino you are having issues with. Most big casinos have a toll-free number for Canadian casino players, but email, chat and others (e.g.: Skype) are also usable channels. The casinos have regulatory bodies they are licensed with, and independent bodies like eCogra can also help you with your problems. You can always find links, email addresses and phone numbers on the casinos’ websites
Playing casino games is no longer fun and I feel an urge to play, what can I do?
In case you feel like it’s getting more of an addiction than a hobby or just fun, you have to seek professional help. The online casinos we have reviewed all offer you phone numbers and links to local help-groups and officials. Also, there are exclusion options too! This means you can perform a self-exclusion at the casino, making it impossible to play, deposit and withdraw for a given time period. It’s a good way to make you take a break and resolve your problems.
Are online casinos fair?
It’s a good question, though it’s hard to answer. You won’t always win, and you have to accept that. There are however so called pay-out ratios, which shows an average of how much of the wagered money returns to the player. It’s usually over 90%, and you can view this ratio in reports, at all of the top online casinos, we have here for you.
I have a Mac computer; can I still play at online casinos?
Yes, there are several casinos for Canadian players that have in-browser versions of their lobby. These browser casinos work perfectly on Mac, while they still offer a wide range of games, and all payment solution you may need.
I have an Android tablet/smart phone, how can I play?
There are usually two ways to play on such devices. A few casinos have downloadable apps with different games and banking options. The most common solution, however, is to provide the players with a responsive browser version. With an up-to-date device, you can play a lot of games. However, keep in mind: the desktop client offers the most games!
I have an iOS device; how can I play on that?
Online casinos in Canada usually have a version that’s compatible with iOS. On iPhone and iPad devices you can enjoy a selection of the most popular casino games in the browser. You usually a need browser that supports HTML5 or Flash.
I have a computer with Windows installed, is it possible for me to play?
Yes, in fact, such computers can handle two versions of the online casinos: instant play version in the browser, and there is usually a downloadable client. The downloaded casino software grants you the most games and most comfortable options.
The casino client is safe to use?
Yes, the downloadable clients are virus-free and they are constantly kept updated and patched.
I have Windows Phone/Blackberry/Galaxy/Nokia or other miscellaneous phone type. Can I play?
As long as the online casino you choose has a HTML5 version, and your device supports that, you are free to play, even for real money!